The school’s governors and the Headteacher are committed to providing the best educational experience they can for all pupils and parents of those pupils attending this school. We understand that when there is dissatisfaction and a pupil or parent wishes to express their concern or make a formal complaint we have a duty to listen, investigate and communicate and we recognise the value to all concerned of dealing fairly, speedily and effectively with any such issues. We anticipate that most concerns will be resolved quickly by an informal approach to the appropriate member of staff. If this does not achieve the desired result, we have a set of procedures for dealing with concerns.
We believe that children and parents are entitled to expect courtesy. We welcome suggestions on how to improve our school. We pride ourselves on the quality of the teaching and pastoral care provided to our pupils. However, we recognise that parents will, from time to time, have normal and legitimate concerns about the progress, achievement, behaviour or welfare of their son or daughter. Parents are encouraged to make those concerns known to staff so that they can be addressed in partnership with the school.
We aim to bring all concerns about the running of our setting to a satisfactory conclusion for all of the parties involved. To achieve this, we operate the following complaints principles.
A record of formal complaints and their outcomes is kept by the Headteacher and is reviewed regularly by the Headteacher, to identify whether review or change of practice is needed and so that patterns can be identified and appropriate interventions made.
This policy is applicable to all pupils in our school and is available on request from school. The school is fully committed to ensuring that the application of this policy is non-discriminatory in line with the UK Equality Act (2010). Further details are available in the school’s Equalities Policy document.